Achieve Optimal Wellness with Sapa Spa & Wellness

Please take your time and read our policy carefully to understand and avoid unexpected potential charges or miscommunication. 

Sapa Spa and Wellness is a day spa, and its intention is to provide a relaxing experience for all of our customers. The services that we provide are aimed to promote wellness and optimal health through a holistic approach. Please take the time to read through our policies below as well as our service information page to understand more about our policies and what to expect.  

 We understand that everyone has things to do and sometimes emergencies or out of control issues happen. We require customers to confirm your appointment with your card information, but we do not charge to hold your spot. We kindly ask you to give us at least 24 hours cancellation notice prior to your appointment time, otherwise you are responsible for 50% of your service fee in case of late cancelation (cancel or reschedule less than 24 hours prior to your appointment) or 100% service fee in case of no-calls no-shows and/or if you cancel your appointment within 1 hour prior to your scheduled time. Our online booking system allows you to cancel or reschedule your appointments online, by yourself up to 24 hours prior to your appointment time.  Please allow extra time to find parking, many of our services are group bookings and must start at the scheduled time.  

Upon arrival, please check in with our receptionist. During check in, you will be asked to review and sign our waiver and pay for your services before you begin. Please arrive at least 15 minutes before your appointment time in order to find parking and change, if needed.  We provide yukatas and slippers, as well as lockers for your items during your stay.  We offer tea and cookies on our patio for you to enjoy before or after your appointment.  During your sessions, we ask you not to talk on your phone or create a tense experience for others that are in deep relaxation. It is ok to talk and laugh and enjoy yourselves, just please be considerate to other guests.  One of our spa associates will guide you to and from your session rooms during your visit.

The infrared sauna and the lymphatic massage are private experiences, you will not be paired with anyone random.  The salt chamber session and the foot baths are open to group bookings and there will likely be other customers in those areas during your session.  The Red Dao herbal baths are a private experience, each bath in a separate room, one person per bath. If you are with another person during your herbal bath session, you both have an option to open a secured door between baths to talk to each other. 

The massage room, and herbal baths have a doorbell button, where if needed, you can call for assistance from our spa associates.  

 We accept credit cards, cash, HSA payment for lymphatic massage, and gift cards purchased through Sapa Spa. If you purchase an annual membership, we will deduct the monthly fee from the credit card you stored on file. Annual membership cannot be transferred.  For the annual membership: services can be used all at once or split up to be used on different days within that month. Unused services will expire at the end of each month, there are no carryovers or transfers allowed.  Self-care and wellness are important, so don't wait!

The multiple session packages are good for 3-6 months depending on the package.  These packages are designed to promote self-care and wellness and should be used within the period of time for optimal results. We also offer gift cards if you are thinking of purchasing something for someone else and are not sure what package to choose. Gift cards are good for 1 year after the purchase date. There are no refunds on gift cards, un-used multiple session packages, or membership purchases. 

UNHEALTHY NAILS

In order to keep our salon a safe and healthy nail care place, we must refuse service to anyone who seems to have unhealthy nails and certain skin conditions, which includes; discoloring nails, infected nails, open wounds, and contagious conditions; unless the customer provides a written notice from a licensed physician. 

REFUSAL OF SERVICE

We have the right to refuse service to anyone at anytime who has nail fungus and shows the symptoms of nail fungus; such as discoloration, nail thickening, separation between the nail and the skin… In case your nails show any of these symptoms, we will require a written note from a licensed physician to ensure you don't have any contagious conditions. It’s important as well as our priority to maintain a healthy environment for our employees and each of our customers. 

We guarantee 7 days for shellac polish, and 10 days for dipping powder. In case your nails chip within this guarantee time, we will offer a complementary touch-up on the chipped nails. After the guarantee time, there will be a charge of regular price. 

  Sapa Spa and Wellness, LLC is not a cure for treating any disease and is neither implied nor should be inferred. It is not recommended to attempt to self-treat any disease with our services without direct supervision of a certified physician. If any of the items listed below apply to you, be certain to consult with your physician before using our services. 

Hydration is a requirement as your body may dehydrate during your sessions. Drinking water is recommended before and after services use. Caffeinated beverages are not recommended as they dehydrate the body.

MEDICATIONS

Individuals who are using prescription drugs should seek the advice of their personal physician or a pharmacist for possible changes in the drugs effect when the body is exposed to Far infrared waves or elevated body temperature. Diuretics, barbiturates and beta-blockers may impair the body's natural heat loss mechanisms. Some over the counter drugs such as antihistamines may also cause the body to be more prone to heat stroke.

CARDIOVASCULAR CONDITIONS

Individuals with cardiovascular conditions or problems (hypertension I hypotension), congestive heart failure, impaired coronary circulation or those who are taking medications, which might affect blood pressure, should exercise extreme caution when exposed to prolonged heat. Heat stress increases cardiac output, blood flow, in an effort to transfer internal body heat to the outside environment via the skin (perspiration) and respiratory system. This takes place primarily due to major changes in the heart rate, which has the potential to increase by thirty (30) beats per minute for each degree increase in core body temperature.

ALCOHOL

Contrary to popular belief, it is not advisable to attempt to "Sweat Out" a hangover. Alcohol intoxication decreases a person's judgment; therefore, they may not realize it when the body has a negative reaction to high heat. Alcohol also increases the heart rate, which may be further increased by heat stress.

CHRONIC CONDITIONS / DISEASES ASSOCIATED WITH A REDUCED ABILITY TO SWEAT OR PERSPIRE

Parkinson's disease, Multiple Sclerosis, Central Nervous System Tumors, and Diabetes with neuropathy are conditions that are associated with impaired sweating.

HEMOPHILIACS / INDIVIDUALS PRONE TO BLEEDING

The use of Infrared, lymphatic massage, and Red Dao herbal bath should be avoided by anyone who is predisposed to bleeding.

FEVER, INSENSITIVITY TO HEAT, PREGNANCY

An individual that has a fever, insensitivity to heat, and pregnancy should not use the sauna or Red Dao herbal bath. 

JOINT INJURY

If you have a recent (acute) joint injury, it should not be heated for the first 48 hours after an injury or until the hot and swollen symptoms subside. If you have a joint or joints that are chronically hot and swollen, these joints may respond poorly to vigorous heating of any kind. Vigorous heating is strictly contraindicated in cases of enclosed infections be they dental, in joints, or in any other tissues.

IMPLANTS

Metal pins, rods, artificial joints or any other surgical implants generally reflect Far infrared waves and thus are not heated by this system, nevertheless you should consult your surgeon prior to using an Infrared Sauna. Certainly, the usage of an Infrared Sauna must be discontinued if you experience pain near any such implants. Silicone does absorb Far infrared energy. Implanted silicone or silicone prostheses for nose or ear replacement may be warmed by the Far infrared waves. Since silicone melts at over 200°C (392°F), it should not be adversely affected by the usage of an Infrared Sauna. It is still advised that you check with your surgeon and possibly a representative from the implant manufacturer to be certain.